Skip to main content

Anchor Air and Southeastern Heating & Air are now Captain Cool!

FAQs

When HVAC systems malfunction, the people left in uncomfortable heat or cold have a lot of questions. At Captain Cool, our experienced professionals can bring your heating and cooling system back to life to offer you complete control over your comfort once more.

Take a look at our HVAC services FAQ section below. If you don’t find the answers you’re looking for, be sure to call our local team for everything you need to know about HVAC repair and more. 

General HVAC

Captain Cool’s climate control solutions are top-notch. Here are some general questions we receive about our HVAC services.

How Frequently Do I Need To Change HVAC Air Filters?

HVAC air filters usually need a change every 30 to 90 days, depending on the type. A prompt schedule protects your indoor air quality, the system’s efficiency, and, therefore, the unit’s expected longevity. Your manufacturer recommendations also indicate when to change your HVAC filters.

How Long Do HVAC Units Last?

Most HVAC units last 10 to 15 years with proper maintenance. You can extend your unit’s lifespan with a regular service program that keeps things running smoothly. It may be time to replace your AC unit or heater if you begin noticing: 

  • High energy bills
  • Inadequate heating or cooling
  • Frequent repairs

How Can I Lower My Energy Bills?

You may be able to lower your energy bills simply by replacing your air filter, adjusting a thermostat setting, or resealing ductwork leaks. In more serious cases, you may need to replace an outdated HVAC unit that’s becoming energy inefficient. Why not ask Captain Cool about a full energy consumption analysis to identify improvement areas for maximum savings?

How Do I Know If My Indoor Air Quality Is Bad?

If you have poor indoor air quality, your family or employees may notice: 

  • Increased allergies, respiratory symptoms, or asthma attacks
  • Headaches that disappear when you go outside
  • Higher indoor humidity, which can lead to mold growth

You may also notice increased dust accumulation on indoor surfaces.

When Should I Schedule HVAC Maintenance?

You should schedule HVAC maintenance at least once a year. It’s best to use the shoulder season to schedule maintenance, such as a springtime service for your air conditioner to prepare it for summer’s heavy usage. Most HVAC systems benefit from bi-annual maintenance for more comprehensive system care, so why not call Captain Cool at (251) 202-2726 to check about your options for premier heating and cooling services?

Captain Cool’s HVAC Callouts

Would you like to know more about Captain Cool’s membership and service fees? Keep reading.

What is Your Dispatch Fee?

Captain Cool charges a $69 dispatch fee (except for Cool Club members, who don’t pay a dispatch fee).

What Perks Do Captain Cool Members Receive?

Along with the waived dispatch fee, Cool Club members receive additional perks, such as:

  • Priority repair appointments
  • 10% off all parts and labor
  • Semi-annual maintenance appointments
  • Discounted pricing on full replacements 

Do You Charge Extra for After-Hours Appointments?

Yes, Captain Cool charges a $99 fee for any services outside of our normal business hours. We do provide 24/7 emergency repair services for round-the-clock support when you need us most. If you have any other HVAC services FAQ ideas you’d like to run by Captain Cool, we’re always available at (251) 202-2726.